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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Gabe Armstrong

Gabe Armstrong

June 30, 2026

5  out of  5
rating by Gabe Armstrong
"I was in the middle of a stressful move and Ian made it super easy getting the right renter's insurance policy for my new place! Then I decided to switch my car insurance over to State Farm and Ian made that such a nice, seamless, friction-free process. As the cherry on top, I also saved a few bucks switching!

So yes, great customer service here! This location has the feel and experience of the friendly neighborhood insurance agency of yore."
We responded:
"Gabe, it's great to hear this, thank you. Look forward to working together and glad we could save you a bit. "
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John Sodaro

June 26, 2026

5  out of  5
rating by John Sodaro
"My new State Farm agent Nick Messuro at the Kenton office has really surprised me with the amount of great customer service he is producing. Really digs into my needs to improved my coverage where needed. Excellent communication and fast response time. Pleasure to deal with. This is how you keep and increase customers."
We responded:
"Thanks John. Really happy to see this because we try do this for all customers. Looking forward to working together. "
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Gloria Paveljack

June 26, 2026

5  out of  5
rating by Gloria Paveljack
"My husband and I met with Nick today. He reviewed all our policies and was super helpful in giving us suggestions on ways to save money with them. I highly recommend him if you're looking for a new agent!"
We responded:
"It was great meeting with you and Bob today. Happy to help you save. Thank you for the recommendation! "
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Sandra Peek

June 23, 2026

5  out of  5
rating by Sandra Peek
"Had problem with drive safe monitor was resolved and replaced. Agent very professional with assistance."
We responded:
"We're glad we can help. Ian is great. Thank you for stopping in Sandy!"
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James Grace

June 21, 2026

5  out of  5
rating by James Grace
"Nick and his agency have been really great to work with. We recently purchased a new vehicle, and our previous company was going to increase our rate to a ridiculous amount. I searched on line, and they were the only office to reach out to me. We saved a significant amount of money, and received better coverage with our vehicles and home. In addition, they are easy to contact and extremely helpful with policy issues and claim filing. It has been refreshing to work with agency that has fantastic customer service."
We responded:
"Thanks Jim. Really happy we were able to reach out and earn your trust and business. I appreciate the review!"
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Paula D'Amico

June 19, 2026

5  out of  5
rating by Paula D'Amico
"Nick took the time to meet with me personally and carefully review all of my insurance policies. He explained what I currently have, recommended some valuable changes, and helped me understand what coverage is most important to keep.

What impressed me most was that he truly listened. He took the time to understand my needs, answer my questions, and make recommendations that were right for me—not just a one-size-fits-all solution.

If you’re looking for an insurance agent who is knowledgeable, patient, and genuinely cares about helping his clients, I highly recommend Nick."
We responded:
"Thank you for this review, Paula. It was great meeting with you. I try my best to listen and understand all customers. See you soon!"
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Robert Sciolino

June 16, 2026

5  out of  5
rating by Robert Sciolino
"Let’s see what can I say. I called first and person was very helpful. I asked if I could come to the office. Yes of course. So I did. And was greeted by all. They shook hands with me. And the owner asked if I need anything to drink . I said no thanks. Ian Santora had me sit at his desk and he was very nice and professional and helpful. Be easy talk to. And then I showed him a email in looking for what I needed. That helped. I apologize for not showing him sooner. He said no problem. Needless to say I’m glad I went there. I have been a customer of State Farm for decades, And will continue to be. Nick Messuro was very helpful as well, I would highly recommend them to everyone and anyone who needed information and insurance. It was my pleasure. Thankyou Nick and Ian and the lady at the desk."
We responded:
"Hi Robert, thank you for the descriptive review. It was great meeting you as well and thank you for coming into the office. Ian is great at what he does! Hope to see you back in the office soon."
Profile photo of SHARON AGNELLO

SHARON AGNELLO

June 10, 2026

5  out of  5
rating by SHARON AGNELLO
"Just want to share what a wonderful experience I had at State Farm insurance had to change my car insurance from one car to another. Bethany was wonderful telling me how to lower the ins by taking an accident prevention course and lowering insurance by 10% per year for 3 years. Followed up with Nick with a few more questions and he was very helpful in answering my them. Professional and very personable!"
We responded:
"Thank you for the kind words, Sharon. Bethany is great, we're here to help and answer questions!"
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Marlaina Voelker

June 6, 2026

5  out of  5
rating by Marlaina Voelker
"Highly recommend! Very good at answering any questions you may have."
We responded:
"Thank you, Marlena! Happy to help. "
Profile photo of Ryan

Ryan

June 6, 2026

5  out of  5
rating by Ryan
"Such great customer service at this State Farm agency. Very prompt and to the point, no sleezy business, all family ran and Buffalo local. Cant wait to continue using Nicholas and his team for my policies going forward."
Profile photo of yulia gritskevitch

yulia gritskevitch

June 5, 2026

5  out of  5
rating by yulia gritskevitch
"Ian went above and beyond for making sure to provide best experience for switching over from a different company"
Profile photo of Leah Pennario

Leah Pennario

June 5, 2026

5  out of  5
rating by Leah Pennario
"We insure our RV, home, cars, and trucks through here and the experience has been excellent. Nick is fantastic! He is always responsive, attentive, and on top of everything. He makes the insurance process easy and stress-free. Wonderful service and great insurance coverage. Highly recommended!"
Profile photo of Joan Mapes

Joan Mapes

June 1, 2026

5  out of  5
rating by Joan Mapes
"Having.nit been to this location in several months, I found the office redo very refreshing and attractive. I was pleased to meet Nick and found him to be very helpful in being sure he answered all my we questions and and that I was comfortable with the decisions I was making changes in my auto insurance coverage. He was a pleasure to meet with."
Profile photo of James Villari

James Villari

May 26, 2026

5  out of  5
rating by James Villari
"I love nick messuro, there is a reason why he’s in the hall of fame..:. Made everything very easy for me. Would recommend to all my friends and family"
Profile photo of Denise Huard

Denise Huard

May 22, 2026

5  out of  5
rating by Denise Huard
"Reviewed all insurance policies."
We responded:
"Thanks Denise. Happy to review and get to know you better."
Profile photo of Denise Jackson

Denise Jackson

May 21, 2026

5  out of  5
rating by Denise Jackson
"Nick was so helpful. We are moving from CA to Buffalo, and he helped us transfer all our policies. Excellent customer service and very knowledgeable."
We responded:
"Thank you, Denise! We're happy to have you back in Buffalo. I look forward to working together."
Profile photo of Demetrius Lee

Demetrius Lee

May 21, 2026

5  out of  5
rating by Demetrius Lee
"Nick made the whole process smooth and stress-free. He quoted me lower than everyone else, got me a great vehicle insurance policy, and helped make it possible for me to purchase my truck and drive it home the same day. Professional, responsive, and truly looks out for his customers. Highly recommend!"
We responded:
"This is great to hear. Thank you, Demetrius. I'm happy Bethany was able to provide you with great service."
Profile photo of Joseph Brown

Joseph Brown

May 20, 2026

4  out of  5
rating by Joseph Brown
"I’m very pleased with the service at the Delaware State Farm. They’ve been very professional before Kathleen left and long after I look forward to staying a member as long as possible."
We responded:
"Thank you, Joseph. We look forward to working with you for a long time as well."
Profile photo of stacy Cameron

stacy Cameron

May 18, 2026

5  out of  5
rating by stacy Cameron
"Ian was super helpful and was very patient while I tried to fit the switch from a different insurance to state farm in to my busy schedule! He worked around all my busyness and didn't seem annoyed about my cancelled phone calls and rescheduled with me without a problem. Highly recommend! Not to mention the great rates!"
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Kris Crocker

May 8, 2026

5  out of  5
rating by Kris Crocker
"Nick was very polite and explained all in detail. I would definitely recommend him."
We responded:
"My pleasure explaining your coverages, that's the least I can do. I look forward to working together! "
Profile photo of Liz Mertens

Liz Mertens

May 8, 2026

5  out of  5
rating by Liz Mertens
"Nick was fantastic! We reviewed my policy and and gave me options on where i can save!"
We responded:
"Great to hear, Liz! Happy to help you save. Thank you for stopping in."
Profile photo of Leon “Trey” Sapp

Leon “Trey” Sapp

May 1, 2026

5  out of  5
rating by Leon “Trey” Sapp
"It’s always a pleasure coming in person to handle my State Farm business so friendly and helpful thank you Nick and friends"
We responded:
"We look forward to you coming into the office and talking shop. We appreciate it Leon!"
Profile photo of William Blackwood

William Blackwood

May 1, 2026

5  out of  5
rating by William Blackwood
"Today I met with State Farm insurance agent Nick Messuro at his Kenmore NY office. The meeting was excellent: he made sure that I left with a plan, and I would highly recommend Nick and State Farm to others."
We responded:
"Thank you, Bill! Great meeting you in the office. Happy to work with you going forward. "
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tammy fetto

April 30, 2026

5  out of  5
rating by tammy fetto
"Nick was very friendly and helpful. He answered all of my questions and offered advice regarding my renter’s and auto insurance. It was nice to speak with an actual person instead of a robot."
We responded:
"Thanks Tammy! We pride ourselves on not being robots. Happy we could help with your renters and auto and look forward to working with you in the future. "
Profile photo of anna collard

anna collard

April 24, 2026

5  out of  5
rating by anna collard
"Excellent service, very kind staff, and a beautiful office! Always eager to help and answer any questions. Overall a wonderful experience. Highly recommend!"
We responded:
"Thank you for all the compliments, Anna! Great working with you!"